Pia: GLP-1 Tracker • App

Terms of Use

Version 1.0 · Last updated: November 9, 2026 · Effective date: November 9, 2026

These Terms of Use ("Terms") are a contract between you and SPERA STUDİO YAZILIM PAZARLAMA ANONİM ŞİRKETİ ("Spera Studio", "we", "us" or "our"), the company that makes the iPhone app Pia: GLP-1 Tracker ("Pia"). They are also Pia's end-user license agreement (EULA) for the App Store. Our full company details are in Section 23.

Key points

This summary helps you find the most important parts. It does not replace the full Terms below.

Pia is a personal tracker, not medical care. Pia is not a medical device and does not give medical advice. It never calculates, recommends or changes medication doses. Always follow your prescriber. In an emergency, call your local emergency number. (Section 4)
Reminders can fail. Dose reminders depend on your phone's settings and can be missed. You stay responsible for your treatment schedule. (Section 4.6)
AI meal analysis is optional and gives estimates. Results can be wrong. Check them, and never use them to calculate insulin or any other medication dose. (Section 5)
You must be 18 or older. You need a Pia account, which you create with Sign in with Apple or Google. (Sections 2 and 3)
Your data stays yours. We use it to run Pia for you and, in de-identified and aggregated form, to improve Pia, as our Privacy Policy explains. We never sell it, and we never use it for advertising. (Section 7)
Pia Pro renews automatically through your Apple Account until you cancel it at least 24 hours before the current period ends. Deleting the app or your Pia account does not cancel it. Apple handles billing and refunds. (Section 6)
You can delete your account at any time in the app. You can also ask us for a copy of your data by email. (Sections 7.6 and 13)
Your consumer rights are protected. Nothing in these Terms takes away rights that the law of your country gives you and that cannot be waived.
Disputes. Turkish law applies, but consumers keep the mandatory protections of their home country and can go to their local courts. If you live in the United States, most disputes go to individual arbitration and class actions are waived. You can opt out within 30 days. (Sections 17 and 18)
We tell you about important changes in advance, at least 30 days before they take effect. (Section 12)

About these Terms
Who can use Pia
Your account
Pia is not medical care
AI meal analysis, barcode data and other estimates
Pia Pro subscriptions
Your content
Acceptable use
Our intellectual property and your license to use Pia
Third-party services
Changes to Pia and availability
Changes to these Terms
Deleting your account, suspension and termination
Disclaimer of warranties
Limitation of liability
Indemnity
Governing law and courts
Disputes for users in the United States: arbitration
Apple App Store terms
Communications and notices
Feedback
General terms
Contact us and company information

1. About these Terms

1.1 What these Terms cover. These Terms apply to the Pia app and to everything we provide through it. That includes your Pia account, syncing your records to your account, AI meal analysis, customer support and the Pia Pro subscription. In these Terms, "Pia" means all of this together.

1.2 Other documents that apply.

Privacy Policy (sperastudio.com/pia-privacy). It explains how we collect, use, share and protect personal data, including health data. It is part of these Terms by reference.
Consumer Health Data Privacy Policy (sperastudio.com/pia-health-privacy). It explains how we handle consumer health data under certain US state laws, such as Washington's My Health My Data Act. It is part of these Terms by reference.
Apple Media Services Terms and Conditions. This is your separate agreement with Apple, and it applies when you download Pia or buy Pia Pro on the App Store.

1.3 How you accept these Terms.

When you create your Pia account, we ask you to accept these Terms by actively confirming that you agree (by turning on "I agree to the Terms of Use"). We keep a record of your acceptance, including the date and the version of these Terms you accepted. If you do not agree to these Terms, do not create an account or use Pia.

1.4 Health-data consent is separate. Accepting these Terms is not consent to our processing of your health data.

We ask for that consent separately in the app, as described in the Privacy Policy.

1.5 Your rights under the law of your country. Some laws give you rights that a contract cannot take away. Examples are consumer protection laws in the European Union (EU), the European Economic Area (EEA), the United Kingdom (UK), Switzerland and Australia, and laws in many US states. Nothing in these Terms limits or excludes those rights. When these Terms say "to the extent permitted by law", they mean that the clause applies only as far as the law that applies to you allows.

1.6 How the contract is made and where you can find it.

Steps. You download Pia from the App Store, answer the setup questions, and create your account with Apple or Google. When you confirm that you agree (Section 1.3) and create your account, the contract under these Terms is made. If you buy Pia Pro, you confirm the purchase on Apple's own payment sheet (Section 6).
Fixing mistakes. Before you create your account, you can go back and change your setup answers. After that, you can edit or delete your entries at any time. Apple's payment sheet shows the price and the billing period, and you can cancel it before you confirm.
Keeping a copy. These Terms are published on our website, where you can save or print them.

You can also open them in the app at any time (Profile › Settings › Terms of Use). We keep each earlier version and will send you the version you accepted if you ask.

Language. These Terms are offered in English (Section 22.6).
Dispute resolution bodies. We are not obliged to, and do not, take part in dispute resolution proceedings before a consumer dispute resolution body. The only exception is the arbitration process for US users in Section 18. You can always contact us first (Section 23).

2. Who can use Pia

2.1 Age. You must be at least 18 years old to use Pia. If the age of majority where you live is higher than 18, you must have reached that age. Pia is not intended for, or directed to, anyone under 18.

2.2 Other requirements. By using Pia, you confirm that:

you can form a binding contract with us;
no law that applies to you prohibits you from using Pia;
you are not located in a country or region that is subject to a US Government embargo, or that the US Government has designated as a "terrorist supporting" country or region; and
you are not on any US Government list of prohibited or restricted parties, or on a comparable sanctions list of the United Nations, the European Union or the United Kingdom.

2.3 Where Pia is available. We offer Pia only through the Apple App Store, and only in the countries and regions we choose. Pia is not currently offered in Türkiye. Pia runs on iPhone and needs a supported version of iOS. You need an internet connection to create an account, sync, use AI meal analysis and buy Pia Pro. Your mobile carrier may charge you for data.

2.4 If we learn that a user is under 18. We will close the account and delete its data, as described in the Privacy Policy.

3. Your account

3.1 Why Pia requires an account. Pia saves your records on your iPhone first and then syncs them to your Pia account. This lets you restore them when you sign in on a new device. Your account is also needed for AI meal analysis and to link your Pia Pro subscription to you.

3.2 Signing in with Apple or Google. You create and access your Pia account with Sign in with Apple or with Google Sign-In. Apple's and Google's own terms and privacy policies apply to your Apple Account and your Google Account. We never see your Apple or Google password.

If you sign in with Apple and Google using the same verified email address, both may be linked to the same Pia account.
If you use Apple's "Hide My Email", Apple gives us a private relay address instead of your real one. Signing in that way may create a separate Pia account.

3.3 Keeping your account secure. Pia's security depends partly on your device. Protect your iPhone with a passcode, keep your Apple or Google account secure, and keep iOS up to date. You are responsible for activity in your Pia account that happens because you did not take reasonable care of your device or your sign-in accounts. If you think someone else has accessed your account, contact us right away (Section 23).

3.4 Accurate information. Some features use the information you give us. For example, your nutrition targets use your setup answers, and your reminders use the schedule you enter. Please keep this information accurate and up to date. You can change it in the app.

3.5 One person, one account. Your Pia account is personal to you. Do not share it, sell it or transfer it. Do not create an account for someone else.

3.6 Signing out. When you sign out, your records are removed from that iPhone but stay in your account. They come back when you sign in again. If some changes have not reached your account yet, the app warns you first, because signing out would remove those changes from the device and they cannot be recovered.

3.7 Syncing between devices. Pia syncs in the background when your device is online. If the same record is changed on two devices, the change that syncs last is the one that is kept.

4. Pia is not medical care

4.1 What Pia does. Pia is a personal tool for recording and reviewing information about your GLP-1 treatment and your wellbeing. You can log:

the doses you take and where you inject them;
your weight, symptoms, mood, appetite and water;
your meals and progress photos.

Pia also reminds you at the times you set and shows summaries of what you logged, such as charts and the Doctor Report.

4.2 What Pia does not do. Please read this carefully.

Pia does not provide medical advice, diagnosis or treatment. Nothing in Pia is a substitute for advice from a doctor, pharmacist or other qualified healthcare professional.
Pia is not a medical device. It is not intended to diagnose, treat, cure, mitigate or prevent any disease or condition.
Pia does not calculate, recommend or adjust medication doses or treatment schedules. The dose and schedule in Pia are the ones you enter, from your prescription.
Pia does not interpret your symptoms or side effects. It does not judge whether a change in your weight or wellbeing is healthy.
Using Pia does not create a doctor–patient or any other healthcare relationship with us. Spera Studio is not a healthcare provider, pharmacy or telehealth service.
We do not prescribe, sell, supply or endorse any medication, including compounded products. Pia lists medication names only so you can log what you use. Brand names belong to their owners, and listing them does not mean those owners are connected with Pia or endorse it.
We do not monitor your entries. Pia cannot alert you, your doctor or anyone else about your health.

4.3 Always follow your prescriber. Check with your doctor or another qualified healthcare professional before you make any decision about your health or treatment. Do not start, stop, skip or change a medication or a dose because of anything you see in Pia. Follow your prescriber's instructions and the instructions that come with your medication. That includes how and where to inject.

4.4 Emergencies. Pia is not for emergencies. If you think you may have a medical emergency, call your local emergency number right away, or go to the nearest emergency department. Examples are 911 in the United States and Canada, 112 in the EU, 999 or 112 in the UK, and 000 in Australia.

4.5 Numbers that Pia calculates. Pia shows some numbers calculated from what you enter:

BMI is shown only as a number, calculated from your height and weight. It is not a diagnosis.
Nutrition targets are estimated starting values. Pia calculates them from your setup answers using published formulas. They are not personal dietary advice, and you can change them at any time. If you have a medical condition or special nutritional needs, ask your healthcare professional what targets are right for you.

4.6 Dose reminders can fail. Dose reminders are notifications that your iPhone shows at the times you set. They may be late or may not appear at all. This can happen, for example, if:

notifications are turned off;
a Focus mode is on;
your phone is off, out of battery or in Low Power Mode;
the time or time zone changes;
iOS changes how notifications work;
you sign out, delete your account or delete the app.

Reminders are a convenience. They do not replace your own plan. You remain responsible for taking your medication as prescribed.

4.7 The Doctor Report. The Doctor Report is a PDF that Pia creates on your iPhone from the entries and sections you choose. It shows what you logged, including any mistakes in your entries, and nutrition values that may be estimates. Please check it before you share it.

Pia does not send the report to anyone. You decide whether and with whom to share it, using your iPhone's sharing options. Once you share it, the person or service that receives it handles it under their own rules.

4.8 General information and sources. Some screens link to published sources. One example is "How We Calculate Your Goals". These links are general information. They are not advice about your situation.

5. AI meal analysis, barcode data and other estimates

5.1 AI meal analysis is optional. You can always log meals by hand. If you want an estimate, you can choose a meal photo, a photo of a nutrition label, or a description that you type or speak. Pia asks for your permission before it sends anything for analysis for the first time.

When you use the feature, we send the photo or text you chose through our servers to our AI provider, OpenAI. OpenAI returns an estimate of the foods and nutrients. The Privacy Policy explains what is sent, how long it is kept, and how to withdraw your permission.

You can withdraw your permission at any time and keep logging meals by hand.

5.2 Estimates can be wrong. AI models produce probable answers, not exact measurements. An estimate may:

misidentify foods, portions, ingredients or how a dish was cooked;
misread a label;
give different results for the same meal.

The results are generated by an AI model. They are not reviewed by a person, a dietitian or another nutrition professional. Review every estimate, and correct it before you save it.

5.3 Don't use estimates for medical decisions. Calorie, protein, fiber, carbohydrate, fat and sugar estimates are general information. They are not dietary or medical advice. Do not use them to calculate insulin or any other medication dose. Do not use them to manage a food allergy or intolerance, or to follow a medically prescribed diet without your healthcare professional's guidance.

5.4 Barcode lookups. When you scan a barcode, Pia looks up the product in Open Food Facts, a free, collaborative food database. Its data can be incomplete or wrong, and Open Food Facts says it must not be used for medical purposes. Always check the product's packaging. Open Food Facts data is available under the Open Database License, and its product images are available under Creative Commons licenses. The app shows when data comes from Open Food Facts.

5.5 Voice input. If you describe a meal out loud, Apple's speech recognition turns your speech into text. Depending on your device and language, Apple may process the audio on its own servers. Apple's terms and privacy policy apply to that processing. The Privacy Policy has more detail.

5.6 Usage limits. We may set reasonable limits on AI meal analysis, such as a daily number of analyses. We do this to keep Pia reliable, keep costs under control and prevent misuse.

5.7 What you send. Send only photos and text that you have the right to use. Try not to include other people, or personal details that the estimate doesn't need. Do not use the feature for anything other than estimating meals (Section 8).

6. Pia Pro subscriptions

6.1 Free features and Pia Pro. Creating an account and logging your records are free. That covers doses, weight, symptoms, check-ins, water, meals and photos. Pia Pro is an optional paid subscription. It unlocks extra features, such as the Doctor Report.

The app describes what Pia Pro includes before you buy it. What Pia Pro includes may change as described in Section 11.

6.2 Buying through Apple. Pia Pro is an auto-renewable subscription sold through the App Store with Apple's In-App Purchase system.

Apple charges the price to your Apple Account when you confirm the purchase.
The available plans, their prices and their billing periods are shown in the app and on Apple's payment sheet before you confirm.
Prices come from the App Store in your local currency. They may include taxes, depending on where you live.
The Apple Media Services Terms and Conditions also apply to your purchase.
We never receive your payment card details.

Before you buy, the app also shows the renewal terms and how to cancel.

6.3 Automatic renewal. Your subscription renews automatically for the same period unless you cancel it at least 24 hours before the current period ends. Apple charges the renewal within the 24 hours before the current period ends. Each renewal is charged at the current price for your plan, subject to Section 6.6.

6.4 How to cancel. You can cancel at any time in your Apple Account's subscription settings. On iPhone, open Settings › [your name] › Subscriptions, choose Pia Pro, and cancel. If you have Pia Pro, you can also get there in Pia from Profile › Pia Pro › Manage Subscription. Apple's guide is at https://support.apple.com/HT202039.

When you cancel, Pia Pro stays active until the end of the period you have paid for, and then it does not renew.

Deleting Pia from your iPhone, or deleting your Pia account, does not cancel your subscription. Only cancelling with Apple stops the renewals.

6.5 Free trials and introductory offers. We may sometimes offer a free trial, an introductory price or another special offer, for example through Apple offer codes.

If we do, the app or Apple shows how long the offer lasts and the price you will pay when it ends, before you accept it. When the offer period ends, your subscription automatically renews at the standard price unless you cancel at least 24 hours before the offer period ends. Apple decides who is eligible for an offer. For example, Apple allows one introductory offer per subscription group. Any unused part of a free trial may end when you buy a subscription or cancel, as Apple's rules provide.

6.6 Price changes. We may change the price of Pia Pro. If the price of your subscription goes up, Apple will tell you before the change takes effect. Where the law or Apple's rules require it, Apple will also ask for your consent. If you do not consent in those cases, your subscription will not renew at the new price. Where consent is not required, the new price applies from your next renewal unless you cancel before then.

6.7 Refunds. Apple handles all payments, so we cannot issue refunds ourselves. To ask for a refund, go to https://reportaproblem.apple.com. Apple decides refund requests under its own policies. This does not affect any right to a refund, repair, price reduction or other remedy that the law of your country gives you. Examples are consumer guarantees under the Australian Consumer Law and your rights in the EU or UK if a digital service is faulty. If you have trouble getting a remedy you are entitled to, contact us and we will help.

6.8 Right of withdrawal and cooling-off periods. In the EU, the UK and some other countries, consumers may have a right to cancel a purchase within a set period, such as 14 days. For App Store purchases, Apple is the merchant of record and handles these requests. Apple explains in its terms whether and how such a right applies, and how to use it.

6.9 Billing problems. If Apple cannot collect a renewal payment, Apple may keep trying for a period of time. If we have turned on Apple's billing grace period, Pia Pro may stay active while Apple retries. If Apple cannot collect the payment, Pia Pro ends.

6.10 Switching plans. You can switch between Pia Pro plans in your Apple Account's subscription settings. Apple decides when the switch takes effect and how any difference in price is handled. Pia Pro plans belong to one subscription group, so you cannot be charged for two Pia Pro plans at the same time.

6.11 Family Sharing. Pia Pro can be shared through Apple's Family Sharing only if we have turned on Family Sharing for it. The App Store shows whether it is available. Each family member who uses Pia needs their own Pia account, and must be 18 or older (Section 2).

6.12 Restoring purchases. If you reinstall Pia or use a new iPhone, use Restore on the Pia Pro screen, or go to Profile › Settings › Restore Purchases. This reconnects an active subscription bought with your Apple Account.

6.13 When Pia Pro ends. If your subscription ends, you can keep using Pia's free features. Your records stay in your account. Pro-only features, such as creating new Doctor Reports, become unavailable until you subscribe again.

7. Your content

7.1 You own your content. "Your Content" means everything you enter or upload in Pia, such as:

logs, notes and setup answers;
progress photos and meal photos;
meal descriptions.

It also includes the meal estimates Pia creates for you. As between you and us, Your Content belongs to you. We claim no ownership of it.

7.2 The limited permission you give us. To run Pia, we need your permission to handle Your Content. You give Spera Studio a non-exclusive, royalty-free, worldwide permission to do the following, only to provide and improve Pia, including creating the de-identified, aggregated statistics described in the Privacy Policy, and only as described in the Privacy Policy:

host, store and back up Your Content;
process it;
show it back to you;
sync it across your devices;
send it to the service providers that help us run Pia, when you use a feature that needs them. For example, we send a meal photo to our AI provider when you ask for an estimate.

We may let our service providers do these things only on our behalf. We may also use Your Content where the law requires it. This permission cannot be transferred, except to a successor under Section 22.2.

7.3 What we will not do with Your Content.

We will not sell it.
We will not use it for advertising or marketing. That includes never using your progress photos or meal photos in marketing.
We will not make it public.
We will not use it to train AI models.
We will not share it with your doctor, employer, insurer or anyone else unless you choose to share it, or unless the Privacy Policy describes the sharing.

7.4 How long the permission lasts. The permission in Section 7.2 ends for each item when you delete it, and for everything when you delete your account. There are two exceptions. First, copies may remain for a limited time in backups and logs, and where the law requires us to keep them, as described in the Privacy Policy. Second, the permission does not reach anything you have already shared outside Pia yourself.

7.5 Your responsibilities. You confirm that you have the right to upload Your Content. Only include another person, or another person's health information, if you have their permission. Your Content must follow Section 8.

We work to keep your records safe in your account. Still, please keep your own copy of anything that is especially important to you.

7.6 Getting a copy of your data. You can ask for a copy of the data in your account at any time, including before you delete your account. Email us at [email protected]. It is free. The Privacy Policy explains what the copy contains, how we verify your identity, how we deliver it and how long it takes. The Doctor Report is a summary, not a full copy of your data.

7.7 Sharing outside Pia. You can share progress photos, photo comparisons and Doctor Reports using your iPhone's sharing options. You decide what to share and with whom. Once something leaves Pia, the recipient and the apps or services you use to share it apply their own rules.

8. Acceptable use

Use Pia only to keep track of your own health and wellbeing, for personal, non-commercial purposes. Do not:

break any law, or help anyone else break one;
upload content you do not have the right to use, or content that infringes anyone's rights;
upload intimate images of anyone other than yourself, any content that sexualizes minors, or other illegal content;
enter another person's health information without their permission, or create an account for someone else;
try to get into another user's account or data, or into parts of Pia or our systems that you are not allowed to access;
attack, overload or disrupt Pia or our systems, or introduce malware;
get around security features, usage limits or Pia Pro access controls;
use bots, scrapers or other automated tools to access Pia or extract data from it;
copy, modify, decompile or reverse engineer Pia, except where the law allows you to do so despite this restriction;
sell, rent, sublicense or commercially exploit Pia or access to it;
use AI meal analysis for anything other than estimating your meals. For example, do not try to make the AI model ignore its instructions, produce harmful content, or reveal how it works;
use Pia to promote, sell or source medications;
pretend to be someone else, or misrepresent your connection with anyone.

We do not routinely review the content you store in Pia. If we learn of a violation, we may act under Section 13.

9. Our intellectual property and your license to use Pia

9.1 Our rights. Pia belongs to Spera Studio or our licensors, and is protected by intellectual property laws. That includes:

the app and its software;
its design, text, graphics, animations and illustrations, including the Pia character;
the names and logos "Pia" and "Spera Studio".

These Terms do not give you any rights in our names, logos or other brand features.

9.2 Your license. As long as you follow these Terms, we give you a limited, personal, non-exclusive, non-transferable and revocable license. It lets you download, install and use Pia on Apple-branded products that you own or control, for your own personal, non-commercial use, as permitted by Apple's Usage Rules (Section 19.2). We reserve all rights not expressly granted.

9.3 Open-source software. Pia includes some open-source software. Where an open-source license applies to a component, its terms apply to that component and prevail over these Terms.

10. Third-party services

10.1 Services you use under your own agreement.

Apple: the App Store, In-App Purchase billing, Sign in with Apple, notifications and speech recognition.
Google: Google Sign-In, if you choose to sign in with Google.

You use these services under your own agreements with Apple and Google, and you must follow those terms.

10.2 Service providers that help us run Pia. We use other companies to provide parts of Pia to you, under our contracts with them:

Supabase: hosting, database, file storage, sign-in sessions and server functions.
OpenAI: AI meal analysis, only when you use it.
RevenueCat: managing the status of your Pia Pro subscription.
Open Food Facts: the food database for barcode lookups. When you scan a barcode, Pia sends the barcode number from your device to Open Food Facts.
Google (Firebase): Google Analytics for Firebase, which helps us understand how Pia is used, and Firebase Crashlytics, which reports app crashes so we can fix them. You can switch either off at any time in Settings › Privacy. In the EEA, the UK and Switzerland, usage analytics stays off unless you turn it on.

The Privacy Policy explains what data each of these companies receives and why. Where these companies act on our behalf, we remain responsible to you for the parts of Pia they help us provide, under these Terms.

10.3 Other people's terms you must follow. When you use Pia, you must also follow any third-party terms that apply to you, such as your agreement with your mobile carrier (Section 19.9).

10.4 Services and websites we don't control. Pia may link to websites or services that we do not operate, such as the sources cited in "How We Calculate Your Goals". We are not responsible for their content or their practices. We are also not responsible for the availability of Apple's or Google's own services. This section does not reduce our responsibility for the service providers in Section 10.2.

11. Changes to Pia and availability

11.1 Keeping Pia up to date. We provide updates to Pia, including security updates, so that it keeps working as described. Some features, including sync, may need the latest version of the app or a recent version of iOS. Please install updates when they are offered. If you do not install an update we provide, we are not responsible for problems that the update would have fixed, to the extent permitted by law.

11.2 Why we may change Pia. We may add, change or remove features of Pia, including Pia Pro features, for valid reasons. These are:

to comply with laws, regulations, court orders or the requirements of authorities;
to protect the security or safety of Pia, our users or others, or to prevent misuse;
because of changes to iOS, the App Store, Sign in with Apple, Google Sign-In, or another third-party service that Pia depends on, including when a provider ends a service;
to improve Pia, add features or adapt to technical developments;
because a feature is no longer used enough to justify keeping it, as long as we follow Section 11.3.

We will not charge you extra for these changes.

11.3 Changes that affect you negatively. If a change will negatively affect your access to or use of Pia, or of a Pia Pro subscription you paid for, in more than a minor way, we will do two things:

We will tell you clearly at least 30 days before the change. The only exception is when a law or an urgent security reason requires a faster change. We will tell you by email or in the app, explain what is changing and when, and tell you what you can do.
You can end your contract. You can delete your account and cancel Pia Pro with Apple. If you are a consumer in the EU or EEA, or in another country whose law gives this right, you may end your contract free of charge within 30 days after you receive our notice or after the change takes effect, whichever is later. In that case you are entitled to a refund of the price for the part of the paid period after the contract ends. You can request it from Apple (Section 6.7), and we will help if needed. Before you leave, you can ask for a copy of your data (Section 7.6).

11.4 Beta features. We may offer features labeled "beta", "preview" or "experimental". They may be incomplete, may contain errors, and may change or end at any time. To the extent permitted by law, we provide them as they are.

11.5 If we stop offering Pia. We may stop offering Pia altogether. If we do, we will give you at least 30 days' notice, unless a law or an urgent security reason requires faster action. You will have time to ask for a copy of your data. We will take the steps available to us to stop future Pia Pro renewals, and you can ask Apple for a refund of any unused paid period where the law requires one.

11.6 Availability. We work to keep Pia available, but we cannot promise that it will always be available or free of interruptions. For example, Pia may be unavailable during maintenance, network problems, or outages of the services we rely on. You can still log entries while your iPhone is offline, and they sync when your device is back online.

12. Changes to these Terms

12.1 Why we may change these Terms. We may update these Terms for valid reasons. These are:

changes in the law, in guidance from regulators, or in court decisions;
changes to Pia, including new features or services;
changes to the rules of Apple, Google or another third-party service that Pia depends on;
security, safety, or the prevention of misuse;
making the Terms clearer or correcting mistakes;
changes to our business, such as a merger or a transfer under Section 22.2.

12.2 How we tell you. If a change is material, meaning it reduces your rights or adds to your obligations in a meaningful way, we will tell you at least 30 days before it takes effect.

We will tell you in the app, by email, or both, and we will summarize what is changing. Other changes, such as clearer wording or updated contact details, take effect when we publish them. Each time, we update the "Last updated" date at the top. We keep earlier versions and will send them to you if you ask.

12.3 Your choice.

For material changes, we will ask you to accept the updated Terms in the app. Simply continuing to use Pia does not count as accepting a material change.

If you do not want to accept a change, you can end these Terms at any time by deleting your account (Section 13.1), and you can ask for a copy of your data first. If you have Pia Pro, cancel it with Apple. If you are a consumer in the EU, the EEA, the UK, or another country that gives you this right, you can also request a refund for the unused part of a paid period (Section 6.7). Changes to the arbitration section for US users follow the special rule in Section 18.13.

13. Deleting your account, suspension and termination

13.1 You can leave at any time. You can end these Terms at any time by deleting your account in the app: Profile › Settings › Account › Delete Account.

Deleting your account permanently deletes your account and your Pia data on your iPhone and on our servers, as described in the Privacy Policy. It cannot be undone.
It also cancels any pending dose reminder.
It does not cancel a Pia Pro subscription. Cancel that with Apple (Section 6.4).
Removing the app from your iPhone does not delete your account or the data in your account.

13.2 Before you delete. If you want to keep your data, ask for a copy before you delete your account (Section 7.6). Once your account is deleted, we can no longer give you a copy.

13.3 When we may suspend or close your account. We may suspend, restrict or close your account, or end these Terms, if:

you seriously or repeatedly break these Terms, for example Section 8;
a law, a court or an authority requires it;
it is necessary to prevent fraud, a security threat, or serious harm to Pia, other users or others; or
you are not eligible to use Pia (Section 2).

We will act in proportion to the problem. Where it is enough, we will first warn you or restrict a single feature, such as AI meal analysis. Unless the law or an urgent risk prevents it, we will tell you in advance and explain why, and you can respond by contacting us. If you think we made a mistake, tell us and we will review our decision.

13.4 Ending these Terms for other reasons. We may also end these Terms with at least 30 days' notice, for example if we stop offering Pia (Section 11.5).

13.5 What happens when these Terms end. Your license to use Pia ends, and you should delete the app. We delete your data as described in the Privacy Policy. If you have Pia Pro, it ends at the end of the paid period. Cancel it with Apple so that it does not renew. These sections continue to apply after these Terms end: 7.4, 9, 14, 15, 16, 17, 18, 19, 21 and 22, and any rights or obligations that already arose.

14. Disclaimer of warranties

14.1 Our commitment. We provide Pia with reasonable care and skill, and we work to keep it secure and working as we describe it.

14.2 What we cannot promise. To the extent permitted by law, Pia is provided "as is" and "as available". We make no promises and give no warranties beyond those in these Terms. That includes implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. In particular, to the extent permitted by law, we do not promise that:

Pia will always be available, uninterrupted or error-free;
estimates, calculations or third-party data (such as Open Food Facts) will be accurate or complete;
reminders will always be delivered; or
data that has not yet synced to your account can never be lost.

14.3 Your legal rights still apply. This section does not limit any rights you have under the law that applies to you. Examples are your rights in the EU, EEA, UK or Switzerland if a digital service does not conform to the contract, and consumer guarantees under the Australian Consumer Law. Some US states do not allow implied warranties to be excluded. If you live in one of those states, the exclusions in Section 14.2 may not apply to you.

15. Limitation of liability

15.1 What we never exclude. Nothing in these Terms excludes or limits our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
our intentional misconduct (wilful misconduct) or gross negligence. Under Turkish law, an advance agreement excluding liability for gross fault is void (Article 115 of the Turkish Code of Obligations);
liability under product liability laws; or
any other liability that cannot be excluded or limited under the law that applies to you. That includes consumer guarantees under the Australian Consumer Law and your mandatory rights as a consumer in the EU, EEA, UK or Switzerland.

15.2 Indirect losses. Subject to Section 15.1 and to the extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages. We are also not liable for any loss of profits, revenue, business or business opportunities. Pia is for personal use only.

15.3 Overall cap. Subject to Section 15.1 and to the extent permitted by law, our total liability to you for all claims relating to Pia or these Terms is limited to the greater of:

(a) the total amount you paid for Pia Pro in the 12 months before the event that gave rise to the claim; or
(b) USD 100, or the equivalent in your local currency.

15.4 Consumers in the EU, EEA, UK and Switzerland. If you are a consumer living in the EU, the EEA, the UK or Switzerland, Sections 15.2 and 15.3 do not apply to you. Instead, two rules apply:

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill. Loss or damage is foreseeable if it was obvious that it would happen, or if both you and we knew it might happen when you accepted these Terms.
We are not responsible for loss or damage that was not foreseeable, or for business losses.

Section 15.1 applies in full.

15.5 US states. Some US states do not allow the exclusion or limitation of incidental or consequential damages, or other limits in this section. In those states, including New Jersey, the limits apply only to the extent that state's law allows.

16. Indemnity

16.1 Your promise. You agree to defend Spera Studio and our directors and employees, and to compensate them ("indemnify" them), against claims by third parties, and against the related losses and reasonable legal costs, to the extent the claim arises from:

your breach of these Terms;
your violation of any law or of another person's rights; or
Your Content infringing another person's rights.

This promise does not apply where the claim is caused by our own fault. We will tell you promptly about any such claim. We may take charge of the defense, and you will cooperate with us. You may not settle a claim in a way that imposes obligations on us without our written consent.

16.2 Where this section does not apply. This section does not apply to you if you are a consumer in the EU, the EEA, the UK or Switzerland, or anywhere else where the law does not allow it. In those places, you are responsible to us only as the applicable law provides.

17. Governing law and courts

17.1 Turkish law. Except as stated in Section 17.4, these Terms and any dispute relating to them or to Pia are governed by the laws of the Republic of Türkiye. Rules that would point to another country's law do not apply, except as stated in Section 17.2. The UN Convention on Contracts for the International Sale of Goods does not apply.

17.2 If you are a consumer outside the United States.

Your home country's protections. Choosing Turkish law does not take away the protection of the mandatory laws of the country where you usually live.
Where you can bring a claim. You may bring proceedings relating to these Terms or Pia in the courts of the country where you live, or in the İstanbul Anadolu Courts, Türkiye (the courts for our registered office).
Where we can bring a claim. If you live in the EU, the EEA, the UK or Switzerland, or in any other country whose law requires this, we may bring proceedings against you only in the courts of the country where you live.

17.3 If you are not a consumer. If you use Pia in the course of a business, the İstanbul Anadolu Courts and Enforcement Offices, Türkiye, have exclusive jurisdiction.

17.4 If you live in the United States.

Section 18 applies, and the Federal Arbitration Act governs it.
Otherwise, these Terms and any Dispute (as defined in Section 18.1) are governed by applicable US federal law and by the laws of the US state where you live, without regard to conflict-of-law rules.
Any Dispute that is not resolved in arbitration or in small claims court will be decided exclusively by the state or federal courts with jurisdiction over the county where you live. You and we consent to the personal jurisdiction of those courts.

17.5 Talk to us first. Most concerns can be solved quickly. Please contact us first (Section 23) so we can try to help. If you live outside the United States, this is a request, not a condition for going to court. You can also contact the consumer protection authority where you live.

18. Disputes for users in the United States: arbitration

Please read this section carefully. If you live in the United States, it requires you and us to resolve most disputes through binding individual arbitration instead of in court. It also limits class actions and jury trials. You can opt out within 30 days (Section 18.12).

18.1 Who and what this section covers. This section applies if you live in the United States, including its territories. It covers any dispute, claim or controversy between you and Spera Studio ("Dispute") that arises out of or relates to any of the following:

these Terms;
Pia or Pia Pro;
our handling of your data;
your relationship with us.

It covers Disputes based on contract, tort, statute (including consumer protection and privacy laws) or any other legal theory, and Disputes that arose before you accepted these Terms.

It does not cover:

(a) claims in small claims court (Section 18.3);
(b) requests for public injunctive relief (Section 18.9); and
(c) claims by either of us to stop the infringement or misuse of intellectual property rights.

18.2 Try to resolve it informally first. Before starting an arbitration or a small-claims case, the party with the claim must send the other a written "Notice of Dispute".

Where to send it. Send yours to [email protected] with the subject line "Notice of Dispute", or by mail to our address in Section 23. We will send ours to the email address linked to your Pia account.
What it must contain. Your name, the email address linked to your Pia account, a description of the Dispute, and the relief you want. You must sign it personally, or your lawyer may sign it with your written authorization.
The 60-day period. For 60 days after the Notice is received, you and we will try in good faith to resolve the Dispute. During that time, either of us may ask for an individual phone or video call, and each of us may bring a lawyer.
Deadlines are paused. Statutes of limitations and filing deadlines are paused (tolled) during this 60-day period.
Enforcement. A court or an arbitrator may enforce this step before an arbitration or a case goes ahead.

18.3 Small claims court. Instead of arbitration, either of us may bring an individual claim in small claims court in the county where you live, or in another court that has jurisdiction, as long as the claim qualifies and stays there on an individual basis. If a claim filed in arbitration qualifies for small claims court, either of us may choose small claims court before an arbitrator is appointed.

18.4 Individual arbitration with the AAA.

Who runs it. If a Dispute is not resolved under Section 18.2, it will be decided by binding individual arbitration administered by the American Arbitration Association (AAA). The AAA's Consumer Arbitration Rules apply, together with its supplementary rules for mass arbitrations where the AAA applies them. The version in effect when the arbitration is filed applies, as modified by this section. The rules are available at https://www.adr.org. If the AAA cannot or will not administer the arbitration, you and we will agree on another arbitration provider, or a court will appoint one.
The arbitrator. A single neutral arbitrator decides the Dispute. The arbitrator may award the same individual relief that a court could award, but only in favor of the individual party seeking relief, and only to the extent needed to resolve that party's individual claim.
The hearing. Any hearing will take place in the county where you live, or by video or phone if you prefer. For claims of USD 25,000 or less, the arbitration may be decided on written submissions unless you or the arbitrator asks for a hearing.
Effect of the decision. The arbitrator's decision is final and binding, and any court with jurisdiction may enforce it. It does not bind anyone who was not a party to that arbitration.

18.5 Arbitration costs and fees.

What you pay. If you start an arbitration, you pay only the consumer filing fee set by the AAA Consumer Arbitration Rules. We will reimburse that fee unless the arbitrator finds your claim frivolous.
What we pay. We pay all other AAA administrative fees and the arbitrator's compensation, and we will pay them on time.
Lawyers' fees. Each of us pays our own lawyers' fees and costs, unless the law or the AAA rules allow the arbitrator to award them. We will not seek our lawyers' fees or costs from you unless the arbitrator finds that your claim was frivolous or brought for an improper purpose.

18.6 No class actions or representative actions. You and we may bring claims against each other only on an individual basis. Neither of us may bring a claim as a plaintiff or class member in any class, collective, consolidated or representative action. An arbitrator may not combine more than one person's claims, or preside over any class, collective or representative proceeding. The only exceptions are that all parties agree, or that claims are grouped administratively under Section 18.8.

18.7 Jury trial waiver. To the extent permitted by law, if a Dispute goes to court for any reason, you and we waive any right to a jury trial.

18.8 Mass filings. This subsection applies if 25 or more Notices of Dispute or arbitration demands raising similar claims are sent or filed within 90 days by the same or coordinated lawyers or organizations (a "Mass Filing"). We designed it to make these claims faster and cheaper to resolve while keeping each claimant's right to an individual decision.

(a) Informal step. Section 18.2 applies to each claimant individually.
(b) Test cases. Claimants' lawyers select up to 10 claims, and we select up to 10 claims, to go forward first as individual arbitrations. Each of these test cases has its own arbitrator. The other claims in the Mass Filing are not filed or administered, and no fees are due for them, until this test-case stage ends.
(c) Mediation. You and we will then take part in a single mediation of all the remaining claims. It will take place within 60 days after the last test-case award, and no later than 240 days after the test cases were filed. We will pay the mediator's fees.
(d) After that. If the mediation does not resolve the remaining claims, or does not take place within that time, they proceed as individual arbitrations under the AAA's rules, which may group them administratively. They are not staged any further under this subsection. Every claimant keeps the right to an individual hearing and an individual decision. The outcome of a test case does not bind any other claimant, although the parties may share outcomes to help settlement.
(e) Deadlines are paused. Statutes of limitations and filing deadlines for each claim are paused from the date its Notice of Dispute was sent until the claim may proceed under this subsection.
(f) Court decides disputes about this subsection. A court in the county where the claimant lives, not an arbitrator, decides any disagreement about whether this subsection applies or is being followed.
(g) Settling anytime. Nothing in this subsection prevents either of us from settling any claim individually at any time.

18.9 Public injunctive relief. If you seek public injunctive relief, a court must decide that request, not an arbitrator. Public injunctive relief is relief whose main purpose and effect is to stop unlawful acts that threaten future injury to the general public. The court will decide the request after the arbitration of your individual claims ends, and the court case is paused until then. Nothing in these Terms takes away a right you have under the law to seek public injunctive relief in court.

18.10 Who decides what. The arbitrator decides all questions about the interpretation, scope, validity and enforceability of this arbitration agreement, with three exceptions. A court decides:

(a) the enforceability of Section 18.6 (class and representative actions) and of Section 18.8 (mass filings);
(b) whether a request is for public injunctive relief; and
(c) whether you opted out under Section 18.12.

18.11 If part of this section is unenforceable.

Class and representative actions. If a court finds that Section 18.6 is unenforceable for a particular claim or remedy, that claim or remedy, and only that one, is removed from arbitration. It must be brought in court and is paused until the individual arbitration ends. Under no circumstances will a class or collective arbitration take place.
Mass filings. If a court finds Section 18.8 unenforceable, the claims proceed as individual arbitrations under the AAA's rules.
Everything else. If any other part of this section is found unenforceable, the rest still applies.

18.12 Your right to opt out. You can opt out of this arbitration agreement within 30 days after you first accept these Terms. If you previously accepted a version of our terms without an arbitration agreement, you have 30 days after you accept this version.

To opt out, email [email protected] with the subject line "Arbitration Opt-Out". Include your name, the email address linked to your Pia account, and a clear statement that you opt out of the arbitration agreement.

Opting out does not affect any other part of these Terms. If you opt out, Disputes are decided in court under Section 17.4. An opt-out stays in effect for later versions of these Terms.

18.13 Changes to this section. If we make a material change to this section, you may reject it. Changing our notice address or contact details is not a material change. To reject a change, email [email protected] within 30 days after the change takes effect. If you reject it, the most recent version of this section that you accepted continues to apply to Disputes between us.

19. Apple App Store terms

This section applies because you get Pia from Apple's App Store. If this section conflicts with another part of these Terms as far as Apple is concerned, this section prevails.

19.1 Acknowledgement. You and we acknowledge that these Terms are concluded between you and Spera Studio only, and not with Apple Inc. ("Apple"). Spera Studio, not Apple, is solely responsible for Pia and its content. These Terms do not set usage rules for Pia that conflict with the Apple Media Services Terms and Conditions or the Volume Content Terms as of the date you accept these Terms.

19.2 Scope of license. The license we grant you is a non-transferable license to use Pia on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. As an exception, Pia may be accessed, acquired and used by other accounts associated with you through Family Sharing, volume purchasing or Legacy Contacts, as Apple allows. Each person who uses Pia must be 18 or older and have their own Pia account.

19.3 Maintenance and support. Spera Studio is solely responsible for providing maintenance and support for Pia, as described in these Terms or as required by law. You can reach our support team as described in Section 23. You and we acknowledge that Apple has no obligation whatsoever to provide any maintenance or support services for Pia.

19.4 Warranty. Spera Studio is solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed.

If Pia fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for Pia, if any, to you.
To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to Pia.
Any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are Spera Studio's sole responsibility.

19.5 Product claims. You and we acknowledge that Spera Studio, not Apple, is responsible for addressing any claims by you or any third party relating to Pia, or to your possession or use of Pia. These include:

(i) product liability claims;
(ii) any claim that Pia fails to conform to any applicable legal or regulatory requirement; and
(iii) claims arising under consumer protection, privacy or similar legislation, including in connection with any use of Apple's HealthKit or HomeKit frameworks. Pia does not currently use either framework.

These Terms do not limit our liability to you beyond what applicable law permits.

19.6 Intellectual property rights. You and we acknowledge that, if a third party claims that Pia, or your possession and use of Pia, infringes that third party's intellectual property rights, Spera Studio, not Apple, is solely responsible for the investigation, defense, settlement and discharge of that claim.

19.7 Legal compliance. You represent and warrant that:

(i) you are not located in a country or region that is subject to a US Government embargo, or that has been designated by the US Government as a "terrorist supporting" country or region; and
(ii) you are not listed on any US Government list of prohibited or restricted parties.

19.8 Developer name and address. Please direct any questions, complaints or claims about Pia to:

SPERA STUDİO YAZILIM PAZARLAMA ANONİM ŞİRKETİ
Merdivenköy Mah. Dikyol Sk. B Blok No: 2B, Kadıköy, İstanbul, Türkiye
Phone: +90 553 291 44 24
Email: [email protected]

19.9 Third-party terms of agreement. When you use Pia, you must comply with any applicable third-party terms of agreement. For example, you must not be in breach of your wireless data service agreement, or of the terms of your Apple Account or Google Account.

19.10 Third-party beneficiary. You and we acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. When you accept these Terms, Apple will have the right, and will be deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary.

19.11 Apple's Standard EULA. Where these Terms are provided as Pia's custom license agreement on the App Store, they replace Apple's Licensed Application End User License Agreement (the "Standard EULA") for Pia. If Apple's Standard EULA applies to Pia in any country or region instead, these Terms apply in addition to it. If they conflict, the Standard EULA prevails only for the license to use the app itself, and these Terms govern everything else.

20. Communications and notices

20.1 Messages from us. We may send you messages about your account, security, these Terms or the Privacy Policy, your subscription, and replies to your requests. We send them in the app, or to the email address linked to your Pia account. That address may be an Apple private relay address that forwards to your real email. Please keep it able to receive our emails.

We do not currently send marketing emails. If we start, we will ask for your consent where the law requires it, and you will be able to unsubscribe at any time.

20.2 Electronic communications. You agree that agreements, notices and other communications we send you electronically meet any legal requirement that they be in writing.

20.3 Notices to us. Send notices to [email protected]. You may also send formal legal notices by registered mail to our registered office in Section 23.

21. Feedback

We welcome ideas and suggestions about Pia ("Feedback"). If you send us Feedback, you give us a worldwide, royalty-free, perpetual, irrevocable and non-exclusive permission to use it to improve or develop our products and services, with no obligation to you. Feedback does not include Your Content or your personal data, which remain covered by Section 7 and the Privacy Policy. We will not name you publicly as the source of Feedback without your permission.

22. General terms

22.1 Entire agreement and order of precedence. These Terms, together with the Privacy Policy and the Consumer Health Data Privacy Policy, are the entire agreement between you and us about Pia. They replace any earlier agreements on the same subject. If these Terms conflict with the Privacy Policy or the Consumer Health Data Privacy Policy about personal data, the relevant privacy policy prevails. Section 19 prevails as described there.

22.2 Transfer of these Terms.

You may not transfer your rights or obligations under these Terms without our written consent.
We may transfer these Terms to a company in our group, or to a company that acquires Pia or our business, for example through a merger or a sale of assets, as long as this does not reduce your rights under these Terms. We will tell you if this happens.
If you are a consumer and you do not want to continue with the new company, you can end these Terms by deleting your account.

22.3 Events beyond our control. We are not responsible for delays or failures caused by events beyond our reasonable control that we could not reasonably have avoided. Examples are natural disasters, war, epidemics, government action, and widespread failures of the internet, power or third-party infrastructure. This does not affect your mandatory rights as a consumer.

22.4 Severability. If a court finds that any part of these Terms is invalid or unenforceable, that part is limited or removed to the minimum extent necessary, and the rest of these Terms stays in effect. Where consumer law does not allow a court to rewrite an unfair term, the term is simply removed. Section 18.11 has special rules for the arbitration section.

22.5 No waiver. If we do not enforce a right under these Terms, or we delay enforcing it, we have not given up that right.

22.6 Language. These Terms are written in English. If we provide a translation, it is for convenience. The English version controls unless the law of your country requires a translation to apply.

22.7 Third parties. Apple and its subsidiaries are third-party beneficiaries as described in Section 19.10. Otherwise, no one other than you and Spera Studio has rights under these Terms.

22.8 Our relationship. These Terms do not create a partnership, joint venture, employment or agency relationship between you and us.

22.9 Interpretation. Headings are for convenience only. Words such as "including" and "for example" introduce examples. They do not limit the meaning of what comes before them.

23. Contact us and company information

Pia is provided by:


Trade name	SPERA STUDİO YAZILIM PAZARLAMA ANONİM ŞİRKETİ ("Spera Studio")
Legal form	Joint-stock company (anonim şirket) incorporated in Türkiye
Registered office	Merdivenköy Mah. Dikyol Sk. B Blok No: 2B, Kadıköy, İstanbul, Türkiye
MERSIS number	0781117081700001
Trade registry	İstanbul Trade Registry, registration no. 1155473
Tax office and tax ID	Göztepe Tax Office, 7811170817
Email	[email protected]
Phone	+90 553 291 44 24

Support, questions and complaints. Email [email protected]. For privacy requests, see the Privacy Policy.

Point of contact under the EU Digital Services Act. To the extent the EU Digital Services Act applies to Pia, our single point of contact for users and authorities is [email protected]. We communicate in English.

Notice for California residents. Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice. Our name, address and contact details are listed above. Pia itself is free to download. Pia Pro prices are shown in the app and on Apple's payment sheet before you buy. You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.